Order
by Phone
UDA Customer Assistance & Sales:
Monday - Friday: 9:00 am to 7:00 pm
(Eastern)
Toll Free: 1-800-700-8321
1-334-821-4158 (International)
Order by Mail
UDA Construction Technologies
P O Box 1108
611 East Glenn Ave, Suite C (By Overnight Courier)
Auburn, Al 36831-1108
Order Online
UDA
uses a Secure Server for Online Orders and Credit Card transactions protected
by VeriSign's NetSure Protection Plan using Secure Socket Layer (SSL)
technology, the strongest security available today. NetSure provides up
to $100,000 of protection against economic loss due to theft, impersonation
or corruption. Check the UDA Price Index
for specific shipping costs and options. Most Orders placed by 12:00 pm
Eastern Time (4:00 pm EST for Construction Office Software) will be processed,
inspected and shipped the same day. UDA Privacy
Policy.
Downloading Software
UDA offers the option to download
Construction Office and ConstructionBasics Software components on all online
orders. After entering your credit card information, you will receive the
option to download the software at that time. Whether you choose to download
the software or not, we will still ship the software package on CD-Rom
or disk with a full Reference Guide and registration cards as you have
requested.
Office Hours
Monday - Friday: 9:00 am to 7:00 pm
(Eastern Time)
International Orders
UDA Customer Service & Sales:
1-334-821-4158 International Information
Monday - Friday: 9:00 am to 7:00 pm
(Eastern Time US)
Credit Cards and Shipping
With a verifiable billing address,
we accept: American Express, Discover, MasterCard and Visa
Most Orders are shipped Airborne Express
or Priority Mail. Check the UDA Price Index
for specific shipping costs and options. Most Orders placed by 12:00 pm
Eastern Time (4:00 pm EST for Construction Office Software) will be processed,
inspected and shipped the same day.
Your Satisfaction
is our Goal
Returns and/or Exchanges
UDA Construction Office and ConstructionBasics
Software comes with a 10-Day Money Back Satisfaction Guarantee. Returns
must be 100 percent complete, in original and resalable condition, with
all packaging, manuals, registration cards and software. Shipping charges
are not refundable. Prior to shipping your return, please call UDA Customer
Service for a Return Authorization Code.
For Ideal Home Plans, Accessible Plans
and Duplex Plans we will gladly exchange blueprint sets of plans within
30 days of the purchase date, or credit the purchase price towards UDA
Custom Architectural Services or Plan Modifications. Please note that a
handling fee will be assessed for all exchanges.
Reproducible Sets and CAD Files of Ideal
Home Plans, Accessible Plans and Duplex Plans cannot be exchanged or returned.
All UDA Custom Design Services and Plan
Modifications are non-refundable.
In the unlikely event you receive a shipment
with incorrect merchandise, please contact a UDA Customer Service Representative
and we will promptly see that the items are retrieved and reshipped, at
no cost to you.
Complete UDA
Plan Services End User License Agreement.
Damage In Transit
If you receive a damaged item, sign
the receipt and write "Damaged" next to your signature. If you suspect
the package is damaged but have not yet opened it, ask the delivery person
to give you an opportunity to physically inspect the package in their presence.
If that is not possible, save the carton and all packing materials for
inspection by the shipping company. In any case, please contact a UDA Customer
Service Representative and we will reship your order and resolve the situation
as soon as possible.
Returned Shipments
If a order is returned to us by the
shipping company, either because no one was home to accept delivery, or
any other reason, please be aware that we will be unable to credit shipping
charges on any returned orders.
Product Availability
Most UDA Products are available for
next day Delivery if the order is placed by 12:00 pm Eastern Time (4:00
pm EST for Construction Office and ConstructionBasics Software) . In the
unlikely event that an item you wish to order is out of stock or temporarily
unavailable, we will notify you in writing, phone, or e-mail. Unless you
tell us otherwise, we will ship your ordered item as soon as possible.
If we will not be able to ship an item within 10 days from receipt of your
paid order, you may request a refund (except Special Order or Custom Services).
Warranties and Disclaimers
UDA Ideal Home Plans are designed
to comply with the National Building Code as administered by the SBCCI.
However, due to varying requirements, it is the responsibility of the purchaser
to verify compliance with all applicable National, State and Local Building
Codes. All information, plans and specifications is provided "as is" without
expressed or implied warranty, including, but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement.
UDA assumes no responsibility for errors or omissions in these pages or
other documents which are referenced by or linked to these web pages.
References to corporations, services
and products, are provided "as is" without warranty of any kind, either
expressed or implied. In no event shall UDA be liable for any special,
incidental, indirect or consequential damages of any kind, or any damages
whatsoever, including, without limitation, those resulting from loss of
use, data or profits, whether or not advised of the possibilities of damage,
and on any theory of liability arising out of or in connection with the
use or performance of the information.
These documents could include technical
or other inaccuracies or typographical errors. UDA assumes no liability
for errors or omissions in these documents and reserves the right to make
changes or improvements at any time.
Copyright Protection
All United Design Associates Inc.
Ideal Home PlansTM, Preview Sets and all other products and
services are protected by United States Copyright Law and International
Treaty Provisions. You may not modify, duplicate in any form, rent, lease,
loan, distribute or create derivative works based on information provided
in whole or in part. Any reproductions or modifications by means now known
or hereafter invented, without the express written consent of United Design
Associates, Inc. is strictly prohibited and will be prosecuted to the fullest
extent of the law. Complete UDA Copyright Information.
Specialized Services
UDA offers a wide range of Architectural
and Engineering Services including Custom Residential Designs, Community
Development Planning, 3-D and Virtual Model Homes, Professional Rendering
and Custom Artwork and Florida Wind Load Engineering Services. For more
information please contact a UDA Design Associate at 1-800-700-UDA1 (8321)
Prices and conditions
are subject to change without notice.
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