Take advantage of step-by-step instructions, tips, and notes in the improved UDA Help tools. Discover hundreds of advanced features and options that can help you better manage your company and projects.
On the main interface, go to Help > UDA Help to access the latest UDA Help included with your version of the software. You can search UDA Help for answers to your questions.
On the main interface, go to Help > UDA User Guide to access a PDF of the ConstructionSuite User Guide.
ConstructionSuite is designed to be easy-to-learn and easy-to-use. However, UDA Technologies offers a variety of support and training options for registered users to maximize proficiency with the ConstructionSuite system. The following support packages are available:
Basic Support: Included with all ConstructionSuite purchases, the Basic support package entitles you to 30 days of phone support and one year of email, online or fax support. All support begins from the date of purchase.
TotalCare Priority Support: Available to purchase on a monthly basis or a prepaid 12 month plan, TotalCare combines priority phone support, guaranteed upgrades, automatic updates, personalized training, and additional TotalCare Only features. See below for more information about UDA TotalCare.
UDA TotalCare is a comprehensive package designed to enhance and protect your ConstructionSuite investment. Available in monthly or a prepaid 12 month plan, the TotalCare membership entitles you to support, upgrades, updates, training, and other valuable features at one low cost.
TotalCare Includes: ConstructionSuite Updates & Upgrades, including quarterly RSMeans Costbooks update and a guaranteed free upgrade to the newest product upon release, Personalized Training to help you get the most out of your ConstructionSuite investment, and our most raved about feature, Unlimited Priority Phone Support so you can get assistance with your how-to and technical support questions quickly. Members have direct access to UDA Senior Product Support Engineers for answers by phone or email and full access to UDA web-based resources, including remote assistance powered by Citrix technology.
Terms of Service: Select TotalCare features require high-speed internet access. Monthly TotalCare is automatically billed to a credit card on file. Prepaid TotalCare will bill monthly after the first year. Major product upgrades require a 6 month minimum paid TotalCare commitment. TotalCare must be current and in place to be eligible for major product upgrades. TotalCare can be discontinued by contacting a UDA Customer Service Representative and services are non-refundable.
Technical support is available Monday through Friday, 10:00 a.m. to 6:00 p.m. ET, excluding holidays. TotalCare support requests have priority over Basic support requests. Please allow two business day to process basic support requests made by phone or email.
For the latest technical support information, go to www.uniteddesign.com/cs_support.html.
Before contacting technical support, make sure you have the following information available:
Licensed user’s name and phone number
Version of UDA ConstructionSuite
Version of Microsoft Office
Description of the problem
If you contact us by email please include the above information in your message, along with your phone number or email address.