Service After the Sale
UDA ConstructionSuite™ is designed to install quickly and operate efficiently, but if questions do arise, you have the comfort of knowing that a knowledgeable team of support specialists is available to assist you Monday through Friday 10am-6pm ET, except holidays.
Knowledgebase - UDA ConstructionSuite WebHelp
For online web-based help, you can access an integrated knowledgebase with over 3000 comprehensive topics. UDA ConstructionSuite™ WebHelp is an interactive, searchable help system designed to provide you with the latest information, guidelines, best-use-practices, project solutions, and frequently asked questions on ConstructionSuite.
Click to Search the UDA ConstructionSuite 2007 Knowledgebase.
Over 3000 Searchable Topics [Requires Flash]
ConstructionSuite™ Support Options
Free Training: ConstructionSuite Live Webinars  
Designed for current and prospective users, the ConstructionSuite Live Webinar Series provides a comprehensive overview of the ConstructionSuite system through eight distinct sessions each week. There's no limit to the number of sessions you can attend, so there's no limit to the number of features you can learn. Get the most out of your ConstructionSuite system with ConstructionSuite Live webinars.
Basic Support
Every ConstructionSuite™ system comes with a Basic Support package which includes complimentary 30-day phone support and one-year email, online, and fax support from the date of purchase. Registered users of ConstructionSuite can contact UDA Technical Support through phone (1.334.826.9035**) or email (support@uda1.com) Monday through Friday 10am-6pm ET, except holidays.
UDA TotalCare
UDA TotalCare extends the service and support coverage for your ConstructionSuite™ system for up to two years. TotalCare combines priority phone support, costbook updates, product upgrades, and an online training session to help you get the most out of your ConstructionSuite investment. TotalCare members have direct access to UDA Senior Product Support Engineers for answers by phone or email and full access to UDA web-based resources, including remote assistance powered by Citrix technology. Comprehensive plans are available for all ConstructionSuite versions and start at only $199-$1999 for 1 year.
Contacting Technical Support
Before you contact technical support,
make sure you have the following information available:
Licensed Users Name and Phone Number
Version of ConstructionSuite
Operating System
Description of the problem
Support Contacts & Phone Numbers
UDA Technologies offers a wealth of service and support resources to meet your needs. Contact a support specialist through one of the following methods:
E-mail Support
Contact e-mail: support@uda1.com
Monday through Friday 10am-6pm Eastern
Time, except holidays.
Phone Support Help Line
Phone Number:** 1(334) 826-9035
Monday through Friday 10am-6pm Eastern
Time, except holidays.
** Long distance or local telephone fees may apply. Phone numbers and availability of support technicians may vary and are subject to change. Access to UDA web-based support and knowledgebase resources requires a compatible Internet Service Provider; fees may apply.
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