UDA Ordering Information

UDA ConstructionSuite software comes with a 10-Day Satisfaction Guarantee*. Shipping charges are not refundable.

Returns must be 100 percent complete, in original and resalable condition, with all packaging, documentation, registration cards and software.

Prior to shipping your return, call UDA Customer Service for a Return Authorization Code(s). Return Authorization Code(s) must be clearly marked on the return label and outside of the box. Packages without Return Authorization Code(s) on the outside will be refused.

*10-Day Satisfaction Guarantee starts on the date of purchase and only applies to an initial order. (Refunds are not available for any upgrades or Add-ons.) If you or your organization have previously returned a UDA product for credit, any future orders are non-refundable.

In the unlikely event you receive a shipment with incorrect merchandise, please contact a UDA Customer Service Representative, and we will promptly see that the items are retrieved and reshipped at no cost to you.

UDA Individual Contracts and Forms and UDA Contract Templates are not refundable.

Monthly Totalcare service is automatically billed to a credit card on file

Prepaid TotalCare service will bill monthly after the first year

Major Product Upgrades require a 12 month minimum TotalCare commitment

TotalCare must be current and in place to be eligible to receive a major product upgrade

TotalCare can be discontinued by contacting a UDA Customer Service Representative

TotalCare services are nonrefundable

Damage In Transit
If you receive a damaged item, sign the receipt and write "Damaged" next to your signature. If you suspect the package is damaged but have not yet opened it, ask the delivery person to give you an opportunity to physically inspect the package in their presence. If that is not possible, save the carton and all packing materials for inspection by the shipping company. In any case, please contact a UDA Customer Service Representative and we will reship your order and resolve the situation as soon as possible.

Returned Shipments
If an order is returned to UDA by the shipping company, either because no one was available to accept delivery, or any other reason, please be aware that we will be unable to credit shipping charges.

Product Availability
Most UDA Products are available for next day Delivery if the order is placed by 4:00 pm ET. In the unlikely event that an item you wish to order is out of stock or temporarily unavailable, we will notify you in writing, phone, or e-mail. Unless you tell us otherwise, we will ship your ordered item as soon as possible. If we will not be able to ship an item within 10 days from receipt of your paid order, you may request a refund (except Special Order or Custom Services). Your order is subject to cancellation by UDA, at UDA's sole discretion.

Warranties and Disclaimers
All information is provided "as is" without expressed or implied warranty, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. UDA assumes no responsibility for errors or omissions in these pages or other documents which are referenced by or linked to these web pages.

References to corporations, services and products, are provided "as is" without warranty of any kind, either expressed or implied. In no event shall UDA be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not advised of the possibilities of damage, and on any theory of liability arising out of or in connection with the use or performance of the information.

These products, services and documents could include technical or other inaccuracies or typographical errors. UDA assumes no liability for errors or omissions in these documents and reserves the right to make changes or improvements at any time.

Copyright Protection
All UDA Technologies, Inc. products and services are protected by United States Copyright Law and International Treaty Provisions. You may not modify, duplicate in any form, rent, lease, loan, distribute, or create derivative works based on information provided in whole or in part. Any reproductions or modifications by means now known or hereafter invented, without the express written consent of UDA Technologies, Inc. is strictly prohibited and will be prosecuted to the fullest extent of the law.