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The TotalCare Advantage
Every ConstructionSuite system comes with complimentary 30-day phone support and one-year email support from the date of purchase. The TotalCare Protection Plan extends the service and support coverage for your ConstructionSuite system, giving you guaranteed upgrades, automatic updates, priority support, and expert training to enhance your ConstructionSuite experience.

TotalCare Overview

Comprehensive service and support

  • Priority support by phone
  • Direct access to Senior Product Support Engineers
  • Monthly and one year pre-paid plans available for every ConstructionSuite version
  • Live, online training session to jumpstart your ConstructionSuite experience

  • Hassle-free product upgrades and updates

  • One guaranteed system upgrade per membership year shipped at no additional cost
  • Automatic feature updates
  • Quarterly updates to the Craftsman Costbook

  • Quality and convenience backed by UDA Technologies

  • Fast, knowledgeable service
  • World-class technical support
  • Remote assistance powered by Citrix technology*
  • *Requires high-speed internet access.

    Priority Support
    UDA Technologies employs an expert team of software engineers who develop every ConstructionSuite component, so the system forms a truly integrated project management solution. And since it's developed, sold, and supported by the same company, you get access to UDA Technologies' own technical experts - the people who know ConstructionSuite systems best. Experience rapid resolution of technical issues and get fast access to how-to help from UDA Senior Product Support Engineers.

  • Spend your time working, not waiting. When you have questions, you need answers right then. The ConstructionSuite system is designed to be easy to learn and easy to use, but when questions do arise, you need answers right then. As a UDA TotalCare member, you'll have peace of mind knowing that knowledgeable representatives are standing by to offer expert, personalized service. You'll also benefit from priority call status, which quickly connects you to Senior Product Support Engineers, who work to lessen your downtime and get you back to business fast.
  • Unlimited calls. Any question is worth asking when you're not paying by the call. Since there's no limit to the number of calls you can make, there's no limit to the number of tips and tricks you can learn. Benefit from the most advanced features in your ConstructionSuite system and get expert support as often as you like.
  • Get connected and get back to business. With remote assistance powered by Citrix technology, Senior Product Support Engineers can access your computer through a broadband connection, quickly diagnose the issue, and get you back benefiting from ConstructionSuite faster than ever before. Remote connections also provide the best method for how-to help, so you'll get real-time tips and tricks while working one-on-one with the people who know ConstructionSuite best.
  • Personalized support via email. You don't even have to pick up the phone to get the answers you need. Access UDA support experts by submitting an email query at anytime. You will get a prompt, personalized response and have a written record to reference later. It's quick, convenient, and accurate.

  • Expert Training
    Make it easy to jumpstart your ConstructionSuite experience with personalized training. UDA Technologies merges the next generation of online conferencing with the expertise of UDA product specialists to offer the most in-depth training available for the ConstructionSuite system.

    As a member of the TotalCare community, you and up to 25 of your employees get access to online, remote meeting capabilities that connect you to a live product specialist. To schedule your free session, have your TotalCare Customer ID number ready and call 334.826.9035.

    Automatic Updates
    With the new auto-update feature built into the new ConstructionSuite system, it's never been easier to put the latest tools and system improvements at your fingertips. In addition to new features added throughout the duration of your TotalCare plan, you'll also receive quarterly updates to the Craftsman Costbook - ensuring that you always have the latest figures available for construction materials and labor.

    Guaranteed Upgrades
    Extend your investment with guaranteed upgrades of the ConstructionSuite system. Hundreds of new features are engineered for each new release of ConstructionSuite, so you'll always benefit from the most feature-rich project management system available. Upgrades are shipped to TotalCare members at no additional cost.

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