Innovation: The Key to the Future
Aspen Basement Company
Highland Ranch, Colorado
Aspen Basement Company in Highlands Ranch, Colorado has been producing beautiful basements in the metropolitan Denver area for over five years. From pool rooms to home theaters, Aspen Basement Company can create your personal oasis better than anyone around. With only three employees, ABC is able to complete around 25 projects each year, producing a vast group of extremely satisfied clients. Owner and President of Aspen Basement Company, Chris Beasley couldn't be more satisfied with those results.
Aspen Basement Company has recently turned unfinished basement areas into extravagant game rooms with everything from pool tables to full size shuffleboard games, first-rate home exercise rooms, and exquisite wet bars that would make anyone eager to call one of these ultimate basement retreats home. ABC does such fantastic work; they've even been recognized across the United States as an award winner of the 2009 Guildmaster Award for exceptional customer satisfaction. GuildQuality, the organization dedicated to selecting these recipients, base their decision on customer satisfaction and ratings, and Aspen Basement Company obviously received some of the best.
You Never Get a Second Chance to Make a First Impression
Because first impressions are so important to securing potential clients, customer satisfaction begins early on for all of ABC's prospective and new clients, and it all starts with ConstructionOnline, a web based service for construction professionals. ConstructionOnline lets ABC share plans, project documents, change orders, estimates, schedules, and more with their clients, coworkers, and subcontractors so they can view, comment on, and even contribute their own work from anywhere, anytime. With the recent introduction of OnSite Mobile Apps for iPhone, iPad, and BlackBerry, ABC's client's and team members will truly be able to view, upload, and comment on ConstructionOnline anytime from their mobile device.
"I start using ConstructionOnline when dealing with prospective clients," said Chris, "they are invited to log on and see sample plans, schedules, agreements, photos, and much, much more. By doing this, they are able to get a good understanding of what lies ahead in regards to their renovation, but even more than that, they see this amazing communication tool that we can offer to them. One of the biggest frustrations homeowners face when dealing with their contractor is a lack of communication. ConstructionOnline shows them that communication will never be a problem at ABC because they'll be connected to their project from day one. "
ConstructionOnline is a major selling point for Aspen Basement Company. "Once a prospective client sees the communication and organization benefits that come with ConstructionOnline, they see exactly what they're going to get when they're an actual customer," said Chris. Homeowners can stay connected to their contractor along the way by using ConstructionOnline to see their project schedule, invoices, photos, and much more. "At this same stage, ConstructionOnline is used by ABC's crews, vendors, suppliers, and employees to access the latest updates of everything from schedules to purchase orders. It's such a great tool for every part of our business," said Chris.
Chris currently shares almost 500 different photos or documents with his clients, crews, and others through ConstructionOnline, spending a few hours each week making the most out of the program that has certainly helped his business. But ConstructionOnline isn't the only program that helps Aspen Basement Company perform well. Three short years ago, Chris decided that it was time to find a better way to run his business, specifically in the estimating and scheduling area. After discussing it with trusted industry members, he followed their recommendation and purchased UDA's ConstructionSuite system - the most comprehensive construction software on the market.
Scheduling Keeps ABC's Team in Sync
ConstructionSuite provides Chris with an easy to use program that lets him create schedules, estimates, contracts, and even integrate his accounting with QuickBooks. "ConstructionSuite is great from a scheduling standpoint," said Chris, "we use that extensively. It is literally the central point that we use, and because of the integration with Microsoft Outlook, we can export our ConstructionSuite schedule to Microsoft Outlook and even our phones. Scheduling is so crucial to keep everyone on the same page - homeowners can even see it and keep up with the latest changes. ConstructionSuite as a whole works exceptionally well for us."
As a member of the TotalCare community, Chris also takes advantage of SuiteLink - the direct connection from ConstructionSuite to ConstructionOnline that allows seamless and effortless transferring of files from one program to the other. These files specifically include estimates, purchase orders, photos and most importantly, the schedule that Chris and all of his team members rely on so heavily.
SuiteLink isn't the only advantage Chris gets as a TotalCare member - he also receives unlimited priority support, a personalized training session, automated logging of QuickBooks transactions, quarterly RS Means Costbook updates, as well as other update and upgrade options only available to those with TotalCare. Of which, the training is one of Chris's favorite benefits. He said, "the training you provide at UDA is great - you have answers and instructions online at the website and on the forum and I can even watch webinars to learn more - both are fantastic!"
All of these benefits and features combine to help make Aspen Basement Company successful. ABC has built an exceptionally satisfied clientele which that has resulted in a positive reputation for Aspen Basement Company in the greater Denver area. "ABC is leading the way to improve the construction industry as we know it," said Michael Stevens, President of UDA Technologies, "which is why we are proud to announce their selection as a recipient of UDA's prestigious 2010 Innovation Award."
UDA Technologies, the maker and provider of both ConstructionSuite and ConstructionOnline, is proud to have successful clients like Aspen Basement Company on their long list of innovative clients. UDA's 2010 Innovation Award selection was based on the client's ability to positively enhance the construction industry for both the industry member and the client. Aspen Basement Company's combined use of ConstructionSuite and ConstructionOnline to improve not only the company, but also the client's experience make them a competitive and worthy recipient of this year's award.