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Job Title: Customer Service Coordinator
Job Category: Customer Service and Marketing
Division: Software and Technology Services
Class: Full-time, Permanent
Description:
UDA Technologies is seeking a full-time Customer Service Coordinator in the
Auburn office. The Customer Service Coordinator will be responsible for managing
and inspiring an internal sales and support team and ensuring that customer
service standards are maintained in all client interactions. In addition,
the Customer Service Coordinator will continually evaluate the quality of
service and initiate improvements and positive growth on a regular basis.
Ideal candidates will have strong verbal and written communication skills,
be self-motivated, have a mature and outgoing personality, and be proficient
in Microsoft Office and/or QuickBooks.
Successful candidates will be involved in a variety of operations including
managing and directing sales staff, improving customer service operations,
answering inbound sales calls, maintaining client contacts, providing
product support, assisting quality control, and managing client database and
documentation.
Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.
Responsibilities:
- Manage and inspire an internal sales, support, and customer
service team
- Act as a team leader to accomplish customer service initiatives
- Assist in training and continuing education for employees
- Determine and implement creative customer service solutions designed
to best reach client base
- Answer and direct inbound sales calls and technical support calls
and emails
- Develop and follow customer service guidelines and maintain
consistency
- Pursue, manage, and complete a variety of different projects based
on skill set and interest
- Participate in planning and implementing marketing campaigns for new
software releases
- Implement advanced web-based customer service systems
- Consult software engineers throughout the entire development cycle
to ensure customer focused improvements
- Project management - plan projects, maintain schedules, and meet
deadlines
- Analyze audience through sales and technical support calls and
continually use audience analysis to improve documentation and marketing
materials
- Maintain a customer focus and suggest new product features,
marketing strategies, and other solutions
- Participate in analyzing and planning new opportunities and markets
for software
Requirements:
- Bachelor's or Master's Degree
- Strong Customer Service skills for a variety of product and project types (experience required)
- Strong project management skills
- Must have experience using Microsoft Office, especially Word, Excel, and Outlook
- Must be self-motivated, willing to learn and adapt to new situations, and focused on customer needs
Submit cover letter and resume to careers@uda1.com
About UDA Technologies
 UDA Technologies is a leading provider of software applications and services for construction professionals in the United States, Canada, and over 60 countries across the globe. Designed for small- to medium-sized businesses, UDA ConstructionOffice project management and construction estimating software manages over 32 billion dollars of construction annually. UDA Technologies was one of the first companies to capitalize on e-commerce opportunities for vertical markets and has sustained annual revenue growth of at least 45%. Identified as a key partner in construction software technology, UDA Technologies is a certified Microsoft Developer and a Premier Intuit QuickBooks developer.
| UDA Human Resources Contact Information |
UDA Human Resources
UDA Technologies, Inc.
2272 Moores Mill Road, Suite 201
Auburn, Alabama 36830
1-334-821-0187
careers@uda1.com
|
